This is our return policy for items that have already been sent out from the pharmacy to our clients. Keep in mind that these rules only apply if the product is returned in a timely manor; anytime during the month the product was dispensed or no later than 10 days into the following month.

I. Refused On Delivery
If any item is refused on delivery, there is no problem crediting the account.

II. Refrigerated Items, Ointments, Creams, Shampoos, etc.
These items can be returned for credit as long as the item is unopened, in original packaging (with safety seal). Exception: Refrigerated items need to be returned in a cooler.
Note: If you know that you will be returning a refrigerated item, you can request a cooler with ice block from the pharmacy.

* As a reminder, we are unable to accept items for return that are marked or written on in any way.